Privacy Policy

In General
In accordance with the Personal Data Protection Act 2010 (“PDPA”) and its applicable regulations, this Privacy Notice is intended to inform our valued customers and prospective customers about their rights in relation to the personal data that we collect, use, process, store and manage. We will not disclose information about our customers to third parties except where it is part of providing a service to you (for example: arranging for a product to be sent to you, carrying out credit and other security checks and customer research and profiling or where we have your express permission to do so)

COLLECTION AND PROCESSING OF PERSONAL DATA
Tucz.my & Tucz.com.my , managed by Ilham Unik Sdn Bhd (1050425-H), has collected and will continue to collect personal data from our customers, prospective customers and visitors to our website and digital platforms. The collection and processing of such personal data enable us to carry out our business operations and provide our products and services for the purposes described below.

YOUR CONSENT
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. Data protection is a matter of trust, and your privacy is important to us.

When you visit our website, we may collect certain information automatically, such as your IP address, browser type, device information, cookies and other technical data. You may browse certain areas of our website without providing personally identifiable information. However, if you create an account, log in, place an order, subscribe to our communications, or otherwise provide your personal data, we may collect and process such information in accordance with this Privacy Notice.

If you have any questions, comments or suggestions regarding this Privacy Notice or the way we handle your personal data, you may contact us using the following details:

Email: marketing@tucz.com.my

Our customer service line is available during the following hours:
Monday – Friday : 9:00 AM – 6.00 PM

PRIVACY STATEMENT
Our Privacy Statement fully complies with the Privacy Act 1988. Collection of personal information

TUCZ does not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal use. When you create a TUCZ.MY account, the personal information we collect may include your:

Name
Gender
Delivery address
Telephone number
Mobile number
Email address

HOW WE USE YOUR PERSONAL DATA
We may use your personal data for the following purposes:

To process and fulfil your orders
To arrange delivery of purchased products
To process payments and verify transactions
To manage your customer account
To manage your customer account
To provide customer service and respond to enquiries
To process exchanges, returns, refunds and other after-sales matters
To communicate with you regarding your orders or transactions
To provide information about products, services, promotions and campaigns where permitted by law
To administer loyalty, membership, rewards or promotional programmed
To improve our Website, App, products and customer experience
To monitor and analyses website and app usage
To prevent fraud, misuse, unauthorized access and other security risks
To comply with applicable laws, regulations and legal requirements
To protect the rights, property and safety of TUCZ.my, our customers and other users.

THIRD-PARTY SERVICES AND LINKS
Our Website or App may contain links to third-party websites, applications, payment services, social media platforms or other services.
These third-party services are not operated or controlled by TUCZ.my. Their handling of your personal data is subject to their own privacy policies and terms.
We encourage you to review the privacy policies of third-party services before providing your personal information to them.

Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with TUCZ.my and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to TUCZ.my.

CONTACT US
If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:

TUCZ.my
Email: marketing@tucz.com.my
Phone: 60355253647
Address: No 7G & 7-1, Jalan Kemuning Prima D33/D, Kemuning Utama, Sek 33, Shah Alam, 40400, Selangor, Malaysia.
Website: www.tucz.com.my
For requests relating to account deletion or personal data, please include sufficient information to allow us to verify your identity and process your request.

GOVERNING TERMS
This Privacy Policy should be read together with TUCZ.my's Terms of Service, Terms of Sale, Return and Exchange Policy and other applicable policies published on our Website.
Where applicable, our processing of personal data will be carried out in accordance with the Personal Data Protection Act 2010 and other applicable laws and regulations.
TUCZ.my reserves the right to update this Privacy Policy from time to time in accordance with applicable laws and our business requirements.

Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and TUCZ.my. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of TUCZ.my.

Indemnity
You agree to indemnify, defend and hold harmless TUCZ.my, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation
TUCZ.my shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.